SMS Privacy Policy SMS compliant
1. Introduction
TreeHouse App, LLC (“TreeHouse”, “we”, “us”, or “our”) operates the TreeHouse mobile application. This SMS Privacy Policy explains how we collect, use, and protect your personal information — with a specific focus on your phone number and the SMS messages we send — when you use our services.
By creating an account, you agree to this Privacy Policy.
2. Information we collect
We collect the following types of information:
- Phone number — collected during account registration to verify your identity via SMS.
- Account information — name, email address, and profile data you provide.
- Usage data — how you interact with the app (features used, session duration).
- Device information — device type, operating system, and app version.
3. SMS messaging & phone number use
We use your phone number exclusively to send a one-time passcode (OTP) during account sign-up to verify your identity. We do not send marketing or promotional SMS messages.
- SMS messages are sent only when you initiate account registration and request a verification code.
- Your phone number is never sold, rented, or shared with third parties for marketing purposes.
- Your phone number is not used for any purpose other than account verification.
- You may opt out of SMS messages at any time by replying STOP to any message we send. Reply HELP for assistance.
- Message and data rates may apply depending on your mobile carrier plan.
4. How we use your information
- To verify your identity during account creation.
- To provide, maintain, and improve our services.
- To communicate with you about your account (via email, not SMS).
- To comply with legal obligations.
5. Data sharing
We do not sell your personal information. We may share data with:
- Service providers — such as Twilio, Inc., which powers SMS delivery. These providers are contractually bound to protect your data and may not use it for other purposes.
- Legal authorities — only when required by law or to protect our rights.
6. Data retention
We retain your personal information for as long as your account is active or as required by law. You may request deletion of your account and associated data by contacting us at privacy@treehousefamilyapp.com.
7. Your rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@treehousefamilyapp.com.
8. Security
We use industry-standard encryption and security measures to protect your data. One-time passcodes expire within 10 minutes and are never stored after use.
9. Contact us
TreeHouse App, LLC
Email: privacy@treehousefamilyapp.com